FAQ

We recommend booking as far in advance as possible, especially if you have a specific moving date in mind. Giving us 4-6 weeks’ notice is ideal, but we understand that moves can be last-minute. We will always do our best to accommodate urgent requests.

The cost is based on several factors, including the volume of items you’re moving, the distance of the journey, and any additional services you require, such as packing or storage. We provide a clear, upfront, no-obligation quote after a detailed discussion of your needs, so you know exactly what to expect with no hidden fees.

Yes, we offer a professional packing service. Our team can handle everything from a full house pack to just fragile items, using high-quality materials to ensure your belongings are protected during transit.

 Yes. Your belongings are fully insured while they are in our care. We have comprehensive insurance policies in place to provide you with complete peace of mind. We can provide you with details of our insurance upon request.

Yes, our team is experienced in carefully dismantling and reassembling most types of furniture. Please let us know in advance which items you need help with so we can come prepared with the right tools.

For safety and legal reasons, we cannot transport hazardous materials, flammable liquids or gases, perishable food, or live animals. We also recommend that you personally transport high-value items such as cash, jewelry, and important documents.

Yes, we offer secure storage options for both short-term and long-term needs. Our facilities are clean, dry, and protected, so you can rest assured your items are safe until you’re ready for them.

We understand that plans can change. We ask for as much notice as possible if you need to cancel or reschedule your move. We will work with you to find a solution and our cancellation policy will be outlined in your initial quote.